Opening Hours

  • Mon: 08.00-18.30
  • Tue: 08.00-20.30
  • Wed: 08.00-18.30
  • Thurs: 08.00-18.30
  • Fri: 08.00-18:30

Clinic Times (PM)

  • Mon: 15.00-18.00
  • Tue: 15.00-20.00
  • Wed: 15.00-18.00
  • Thurs: 14.00-18.00
  • Fri: 15.00-18.00

Clinic Times (AM)

  • Mon: 08.30-11.00
  • Tue: 08.30-11.00
  • Wed: 08.30-11.00
  • Thurs: 08.30-11.00
  • Fri: 08.30-11:00

Appointments

The practice offers a combination of prebookable and book on the day appointments.
Appointments can be made in the following ways:

Routine Appointments

`Telephone: 0116 246 1311


How to make an appointment

Please call our main switchboard number on 0116 2461311 to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book up to 7 days in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.
 

Telephone appointments

You may be offered a telephone appointment with a Doctor who will arrange to see you if neccessary or deal with your issue on the phone. Patients will be given an approximate time when the Dr will call them.  Please be aware the timing of the call may not be 100% correct as it will depend on the workload of the Dr at the time.  However, the Dr will call as near as possible to the time given.  Please note - when the Dr calls you his telephone number will register as anonymous or "private Number" please ensure you answer the call.


Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
HOME VISITS

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the practice. Please ring the main switchboard before 10am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.
 

Cancellations

If you are unable to attend your  appointment or you no longer need to see the doctor, then please ring the practice  as soon as possible to let us know. We will then be able to offer your slot to another patient.

Cancellations telephone: 0116 2461311
 

Emergency appointments

If you need urgent medical advice during surgery hours, please phone the surgery on 0116 2461311. Please be prepared to give some information to the receptionist.  For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

Out of Hours Information

If our practice is closed and you have a medical condition that cannot wait until the practice opens,  please phone the surgery and follow the instructions. You will be put through to the ‘Out-Of-Hours' service on behalf of NHS Leicestershire. They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the Out-Of-Hours clinic, or receive a home visit. Alternatively, please call 111 which is available 24 hours a day 7 days a week. This service provides advice on what to do if you are feeling unwell and not sure what to do as well as giving details of pharmacies and emergency dentists.